By Chris G Jones · · 3 min read
WhatsApp is chat, not evidence
Threads get archived, phones get replaced, media expires and nothing is tied to a job number. When a dispute lands eighteen months later, you have a scroll and a guess.
It is also invisible to the rest of the business. If one person leaves, the record leaves with them.
The minimum viable fix
You do not need enterprise software to solve this.
- Every photo captured against a job reference
- Before, during and after shots as standard on every job
- A written customer update at each milestone
- Recorded sign-off at completion
- Backups that do not depend on one person's phone
Turn proof into marketing
The same photos that protect you in a dispute make your best case studies and social content.
Keystone Site exists to keep that proof in one place instead of scattered across camera rolls.