By Chris G Jones · · 3 min read
The adoption test
If it needs a laptop, it will not be used by a site team. That single test removes most AI tools from consideration for trades.
What survives is voice input, photo capture and anything that replies to customers automatically.
What works on site
These are the practical wins I see in trade businesses.
- Voice notes turned into written customer updates
- Missed-call response and enquiry qualification
- Automatic review requests after sign-off
- Photo-based job records instead of WhatsApp threads
- Draft safety documentation from job details
Where my companies fit
Keystone AI handles the enquiry side: missed calls, capture, response and follow-up.
Keystone Site handles the job side: site photos, records, customer updates, completion reports, sign-off and review requests.